Information on Exercising the Right of Withdrawal for a Purchase Contract for the Delivery of One or More Goods in a Single Shipment
Cancellation Policy
Right of Withdrawal
The term “right of withdrawal” used in Germany and in the Consumer Rights Directive corresponds to the term “right of cancellation” commonly used in Austria. Therefore, we use the synonymous pair of terms “right of withdrawal (right of cancellation)”. In this cancellation policy, only the term “right of withdrawal” is used. This has the same meaning as the Austrian term “right of cancellation”.
You have the right to withdraw from this contract within fourteen days without giving any reason.
The withdrawal period is fourteen days from the day on which you, or a third party named by you who is not the carrier, took possession of the goods.
If you have ordered multiple items:
The withdrawal period is fourteen days from the day on which you, or a third party named by you who is not the carrier, took possession of the last item in the order. Your shipment may consist of several partial deliveries.
To exercise your right of withdrawal, you must inform us:
Gurtner Wellness GmbH Gunzing 57 4923 Lohnsburg Austria
by means of a clear declaration (e.g. a letter sent by post or an email) of your decision to withdraw from this contract in whole or in part. You may use the attached model withdrawal form for this purpose, although this is not mandatory. An informal email is also sufficient and accepted.
If you make use of this option, we will promptly send you confirmation of receipt of such withdrawal (e.g. by email).
To meet the withdrawal deadline, it is sufficient for you to send the notification concerning the exercise of the right of withdrawal before the withdrawal period has expired.
Effects of Withdrawal
If you withdraw from this contract, we shall reimburse to you all payments received from you, including delivery costs (with the exception of any additional costs resulting from your choice of a type of delivery other than the least expensive standard delivery offered by us), without undue delay and at the latest within fourteen days from the day on which we receive notification of your withdrawal from this contract.
For this reimbursement, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no event will you be charged any fees for this reimbursement.
We may withhold reimbursement until we have received the goods back for inspection.
You must return or hand over the goods without undue delay and in any event no later than fourteen days from the day on which you inform us of the withdrawal from this contract to:
Gurtner Wellness GmbH Gunzing 57 4923 Lohnsburg Austria
The deadline is met if you send back the goods before the period of fourteen days has expired.
You shall bear the direct costs of returning the goods. The costs may vary considerably depending on the item.
You are only liable for any diminished value of the goods if this loss in value is due to handling beyond what is necessary to establish the nature, characteristics, and functioning of the goods, e.g. if items have been installed or soiled.
Effects of Withdrawal / Refund
If you withdraw from this contract, we shall reimburse to you all payments received from you, including delivery costs (with the exception of any additional costs resulting from your choice of a type of delivery other than the least expensive standard delivery offered by us), without undue delay and at the latest within fourteen days from the day on which we receive notification of your withdrawal from this contract.
For this reimbursement, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no event will you be charged any fees for this reimbursement.
Exclusion of the Right of Withdrawal
There is no right of withdrawal for goods that are manufactured according to customer specifications or clearly tailored to personal needs.
There is no right of withdrawal for goods that are liable to deteriorate or expire rapidly.
There is no right of withdrawal for newspapers, magazines, or illustrated publications (except for subscription contracts).
Expiry of the Right of Withdrawal
The right of withdrawal expires for sealed goods which are not suitable for return due to health protection or hygiene reasons if the seal has been removed after delivery.
The right of withdrawal expires for audio or video recordings such as CDs, DVDs, etc., as well as for computer software supplied in sealed packaging, if the seal has been removed after delivery.
The right of withdrawal expires for goods which, after delivery, have been inseparably mixed with other goods due to their nature.
Withdrawal Form
(If you wish to withdraw from the contract, please complete and return this form)
To:
Gurtner Wellness GmbH Gunzing 57 4923 Lohnsburg Austria
